Job Description

Title: Case Management Officer

Reporting to: Field Coordinator

Duty Station: Field Office Lahore

Unit: Programme

Section: Protection

Summary of Key Functions

The Case Management Officer will be responsible for helping Persons with Specific Needs (PSNs), including mentally or physically challenged individuals, illnesses, mental health issues or life-altering conditions, to gain access to rehabilitation programs and other community services. This position reports to the Field Coordinator-Lahore. His/her duty includes meeting with PSNs/PWDs and their families, connecting them with professional services and maintaining consistent communication to assess their well-being and make changes to their care/service delivery as needed. The candidate will also be expected to establish and maintain contacts with the service providers.

Roles and Responsibilities

• Identification of individual cases with specific needs and those at risk-
• Manage, coach and orient the Community-based Protection Officers and Community Volunteers on case management.
• Coordinate and ensure that cases are managed according to guidelines and standards.
• Ensure that all case management related M&E tools are utilized, information collected, analyzed and actions taken to ensure quality service provision.
• Develop, execute and monitor case management action plans/safety/care plans for beneficiaries, developed by Case Workers;
• Ensure proper documentation of individualized cases and follow-up processes.
• Work in close coordination with Project Manager and Community-based Protection Officers on issues related to program and activities.
• Work in close coordination with Project Managers, Field Officers – Team Leader (Field) and CBP Officer and regularly update referral pathway in collaboration with Social Welfare Department, Health department, Education Department and other service providers.
  • Participate and ensure participation in peer-to-peer or other capacity building initiatives implemented at the district level.
  • Ensure participation in HO/Field level case management coordination meetings and case conferences.
  • Engage with service providers including government and non-government, for the establishment of referral pathways.
  • Organize individual weekly and monthly meetings with Project Manager, Field Officers and CBP Officers.
  • Dynamic professional with experience in project planning, coordination, monitoring and evaluation of medium to large projects.
  • Strong project management and reporting, organizational skills and keen attention to detail.
  • Must be able to provide technical advice and support to the Project
  • Ensure that all data related to referred cases, counseling processes, and success stories are collected, documented, analyzed and coordinated with M&E Officers, IMS Assistants on weekly, bi-monthly, monthly and quarterly basis.
  • Compassionate and able to relate to PSNs on various needs
  • Motivation to encourage individual cases and follow their care plans
  • Strong verbal and written communication skills to explain to PSNs, family members, friends and professionals, the case and care plan and maintain good case records.
    • Critical thinking and problem solving to determine the best care plan for each client after assessing clients, analyzing notes from CBP Officer, OVs, Health Care and social workers
    • Flexibility to change care plans if they are not getting the best results
    • Organization to manage several different cases at once
    • Computer literacy to maintain and manage case records
    • Any other duties assigned by the supervisor.