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The American Refugee Committee (ARC) is an entrepreneurial humanitarian organization that assists displaced people to move from vulnerability to resilience, from impoverishment to well-being, and from exclusion to inclusion. Since 2002 ARC has been providing humanitarian relief and development assistance in Pakistan through meaningful engagement with refugees and internally  displaced people, innovative human-centered programs, and rigorous attention to outcomes. ARC provides multi-sectorial programs that include primary and reproductive health, health clinic management, GBV programming, water and sanitation, shelter, and emergency response.

Through the EAC project and with local partners, ARC strives to help enroll one million out-of-school children in quality primary education schools while strengthening and building on existing formal and alternative education systems in Pakistan.

Primary purpose of this position is to assist and support head of the department in overseeing and ensuring smooth functioning of all Human Resource activities.


  • Policies and Procedures
  • Provide advice and support to managers and staff on interpretation and application of policies and procedures and on other HR related matters.
  • Supervise the development & implementation of HR practices and processes aligned with the organisation’s overall strategy & Quality Standards to meet the evolving needs of the organisation..
  • Staff Recruitment and Retention
  • Closely work with the program development teams in designing the HR structures and provide assistance in project structures for bidding proposals.
  • Ensure appropriate recruitment, retention and succession of staff including orientation programs
  • In collaboration with finance lead, ensure maintenance of updated information on staff salaries, allowances and income tax calculations in compliance with current laws and regulations
  • Prepare monthly payroll for regular and Incentive workers and provide salary slips to all staff
  • Monitor and evaluate all recruitment and placement related activities, while ensuring adherence to policies and procedures in filling these posts and recommend changes or corrections related to procedures.
  • Establish and maintain HRIS
  • Share recruitment matrix and related information with the management on monthly basis.
  •  Performance Management and Staff Development
  • Ensure that performance reviews are conducted regularly by supervisors; provide training and advise to managers on effective implementation of performance management
  • Lead on refresher training for staff in HR policies and procedures including performance management
  • Monitor and advice on disciplinary matters in consultation with head of the department.
  • Advice and counsel staff in respect of rights, responsibilities, code of conduct and difficulties associated with work related matters.
  • Plan and identify staff development and career management needs and develop training and development programs in consultation with the head of the department to enhance staff effectiveness.

On-going Activities

  • Ensure that personnel files are maintained as per approved checklist and provide files for audit as and when required.
  • Coordinate with Insurance company for the facilitations / claims handling and processing of invoices as per fluctuation.
  • Preparing contract letters
  • Managing with other departments like finance and administration for successful planning and roll out of HR related events and activities
  • Ensure that timesheet record is maintained and report is submitted to Finance team.
  • Processing of final settlement of staff left.
  • Maintain leave record of all staff.
  • Gather necessary information for the headcount and salary yearly budgeting exercise and process this efficiently and accurately for reporting purposes


  • Bachelor degree in management, preferably BBA in Human Resource Management
  • At least 5 years of relevant experience
  • Excellent interpersonal, communication and presentation skills
  • Good organization and problem solving skills
  • Excellent coordination skills
  • Computer literacy with strong knowledge of MS Office
  • Fluent spoken & written English language
  • Ability to work independently to a high professional standard


  • Willingness and ability to change work practices and hours with incoming surge teams in the event of an emergency
  • Excellent English language skills
  • Ability to work proactively and independently to a high professional standard
  • A service-oriented attitude
  • Sensitive to the cultural & political environment


American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status.  American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.