IT Assistant

Integrated Health Services (IHS)

Integrated Health Services (IHS) is a national healthcare group, working with the objective of integrating health services in one system to provide healthcare that is not just quality based but reliable, affordable and covers all spectrums of the society.

From a modest start in 1996, IHS has grown into a conglomerate of health services with no parallel in Pakistan. With operations spread from Islamabad to KPK, Karachi, interior Sindh, Gilgit Baltistan and Baluchistan, IHS is involved in provision of a wide range of curative and preventive health services along with interests in research, consultancies, public health trainings and health infrastructure development.

IHS achieved this success due to the innovative approach of the founding board and untiring efforts of its dedicated and committed team of health professionals.

Job Title: IT Assistant

Education: Bachelor in IT / Computer Science / Telecom

Experience: 1 to 3 years

Location: Islamabad

Job Type: Full time

Salary: 25,000/- to 40,000/-

Job Description:

• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Load computer tapes and disks, and install software and printer paper or forms.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors.
• Excellent technical knowledge of network and PC hardware, including Microsoft platform.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with PC’s.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, repairs and backups.