Quality Assurance/ Proofreader

Relevant Experience

• Extensive experience in document quality assurance, proofreading, editing, and file merging, ensuring accuracy, consistency, and compliance with organisational standards.
• Highly developed literacy skills with exceptional attention to detail, including advanced spelling, grammar, formatting, and document review capabilities.
• Experience reviewing, merging, and finalising complex documents while maintaining version control and consistency across multiple files.
• Strong ability to interpret technical, legal, medical, or insurance-related documentation and identify errors, inconsistencies, and omissions before finalisation.
• Knowledge of medico-legal documentation, with experience or an understanding of interpreting medico-legal reports considered an asset.
• Familiarity with the AMA Guides and WorkCover Guides for Permanent Impairment Assessments is desirable.
• Advanced proficiency in Microsoft Office Suite, particularly Microsoft Word, including document formatting, Track Changes, proofreading, and file management.
• Demonstrated ability to manage competing priorities, meet strict deadlines, and consistently deliver high-quality work in fast-paced environments.
• Excellent communication and stakeholder management skills, with experience liaising professionally with clients, specialists, and multidisciplinary teams.
• Strong administrative, organisational, and time management skills, with a commitment to maintaining document accuracy and confidentiality.
• Self-motivated with a secure home office setup, reliable high-speed internet, and the ability to work independently while achieving quality and performance targets.

Job Description

• Review medico-legal reports in accordance with established quality frameworks, relevant legislation, and regulatory requirements.
• Perform quality assurance and proofreading to ensure reports meet organisational, legislative, and regulatory standards before final delivery.
• Merge, edit, format, and finalise documents while ensuring consistency, accuracy, and adherence to style guidelines.
• Liaise with medical specialists to ensure report quality, timely completion, and compliance with performance standards.
• Provide administrative support and deliver professional, solution-focused client service.
• Collaborate with team members to prioritise workloads and manage competing deadlines effectively.
• Provide constructive feedback and guidance to medical experts to improve medico-legal report quality and compliance.
• Identify, escalate, and resolve documentation and compliance issues in a timely and professional manner.
• Maintain knowledge of Australian Workers' Compensation and Motor Vehicle Accident schemes.
• Demonstrate initiative, strong organisational skills, and the ability to work effectively in a fast-paced environment.
• Apply consistent formatting, proofreading, and quality control standards across all documentation.
• Support file preparation, file merging, and document management processes to ensure complete and accurate records.
• Meet strict turnaround times while maintaining a high standard of quality, accuracy, and attention to detail.