Location: Onsite Lahore Pakistan
Reports To: Director Operations Pakistan
Role Summary
The Operations Manager – Pakistan supports the Director Operations in managing and optimizing operational functions based in Pakistan for Evaluate Medicolegal / Evaluate Health, an Australian leading organization. The role focuses on operational coordination, delivery excellence, compliance, and seamless collaboration between Pakistan-based teams and Australian stakeholders, ensuring alignment with Australian standards, service expectations, and business objectives.
Support the Director Operations in overseeing day-to-day operations in Pakistan.
Ensure operational activities align with Australian business requirements, service standards, and timelines.
Act as the primary operational coordination point between Pakistan-based teams and Australian leadership.
Implement and maintain standardized operating procedures across departments.
Ensure operational coverage and workforce planning aligned with Australian time zones to support real-time collaboration and service delivery for medicolegal operations.
Establish and monitor operational KPIs, dashboards, and reporting mechanisms.
Identify bottlenecks and implement Lean / Six Sigma / continuous improvement initiatives.
Ensure on-time, on-budget delivery of operational targets.
Own operational budgets, forecasting, and cost optimization initiatives.
Improve margins through productivity, vendor management, and process automation.
Partner with Finance to ensure strong financial controls and compliance.
Ensure full compliance with local laws, labor regulations, HSE standards, and corporate policies.
Manage operational risks and implement mitigation and business continuity plans.
Lead audits and ensure timely closure of findings.
Coordinate closely with Australian operational, clinical, and corporate teams to ensure seamless medicolegal service delivery.
Facilitate clear communication, reporting, and issue resolution between Pakistan and Australia during Australian business hours.
Support client service delivery by ensuring adherence to SLAs, quality benchmarks, and turnaround times critical to medicolegal services.
Build, lead, and mentor high-performing operations teams across Pakistan.
Drive a culture of accountability, safety, ethics, and continuous improvement.
Support talent development, succession planning, and leadership capability building.
Champion digital transformation and automation within operations.
Leverage data analytics for decision-making and performance optimization.
Bachelor’s degree in Engineering, Operations Management, Business Administration, or related field.
Master’s degree (MBA / MS) preferred.
8–12+ years of progressive operations or service delivery experience.
Experience working with international teams, preferably supporting Australian or other Western markets.
Demonstrated ability to manage cross-border coordination and time-zone–driven operations.
Strong understanding of medicolegal or healthcare service operations, documentation workflows, and confidentiality requirements.
Proven ability to manage teams working in Australian time zones, including evening or night shifts as required.
Excellent written and verbal communication skills for interaction with Australian stakeholders.
Strong analytical, problem-solving, and decision-making abilities.
High integrity with a compliance-, privacy-, and quality-first mindset.
Operational efficiency and cost savings
SLA and customer satisfaction scores
Budget adherence and margin improvement
Compliance and audit outcomes
Employee engagement and retention