About Us
BeHope’s mission is to make everyday life better for the many. In our daily work, we focus on making high-quality healthcare supplies easily accessible to customers across North America and Canada. We do this by bringing together a team of talented people who are passionate about creating real impact through thoughtful digital experiences.
Role Overview
As an eCommerce Product Designer, you will be responsible for designing, optimizing, and continuously improving end-to-end e-commerce experiences across our platform. Your work will directly impact user engagement, conversion rates, customer retention, and revenue growth.
You will conduct end-user research, translate insights into intuitive user journeys, and collaborate closely with product, engineering, and marketing teams to deliver data-driven design solutions for our marketplace.
Key Responsibilities
● Conduct user research (interviews, usability testing, surveys) to identify user needs and pain points
● Use AI-powered tools to accelerate research, ideation, and design workflows
● Design and optimize e-commerce user journeys, including product discovery, product detail pages, checkout flows, and post-purchase
experiences
● Work with marketing and growth teams to align paid campaigns, landing pages, and marketplace experiences
● Collaborate with engineering teams to ensure high-quality implementation of designs
● Continuously iterate on designs based on data, user feedback, and business goals
Qualifications
● Bachelor’s or Master’s degree in Industrial Design, Computer Science (with a focus on UI/UX), or a related field
● Strong proficiency in modern product design tools (Figma, Sketch, Adobe XD, etc.)
● Experience using AI tools and technologies within the design process
● Strong data analysis skills, with the ability to derive insights from tools such as Google Analytics and paid social media campaigns
● A portfolio demonstrating relevant work in e-commerce or marketplace design
Experience
● Proven experience planning and conducting user research in e-commerce or marketplace environments
● Strong understanding of the complete user-centered design (UCD) lifecycle
● Experience designing e-commerce experiences and integrating designs into live marketplaces
● Expertise in optimizing marketplace and checkout flows
● Experience working closely with technical teams to improve performance, usability, and scalability of e-commerce platforms
Preferred Attributes
● Willingness to challenge assumptions and explore bold, innovative ideas
● Strong attention to detail and focus on execution quality
● Excellent communication and stakeholder collaboration skills