SharePoint Administrator

JOB CONTEXT & PURPOSE

(Brief summary of the position, i.e. why does the role exist?)

The SharePoint administrator role will help to maintain the SharePoint Online service its associated sites and Team spaces.  The SharePoint administrator will also be required to help migrate data into SharePoint Online and support Microsoft Teams and our on-premise SharePoint solution called ‘The Portal’.

KEY RELATIONSHIPS

(e.g. internal and external relationships)

• Reports to and receives direction from the Service Delivery Manager
• Interacts with ASI staff at all levels of the organisation in carrying out their duties
• Liaises and escalates P1+ incidents and manages targets and service levels
• Interacts with approved external service and repair venders and suppliers
• Follows the IT Policies and Cyber Security policies and enforces all policies at all times

KEY TASKS

(What does this role do, e.g. ‘responsible for identifying new business opportunities’)

List a minimum of 10 and a maximum of 20)

1

 -Manage all SharePoint administration activities including creating new, archiving and deleting old SharePoint sites.

-Act as the primary escalation point for SharePoint related service desk calls.

-Take on a wider customer service role – listen to the needs of the business and provide recommendations for improvements in service.

-Provide on-going updates on project activities in ‘Monday’.

-Report back risks to the IT Risk Register.

-Perform daily briefings to service desk staff including 3^rd parties where appropriate.

-Providing staff training and briefing as appropriate.

KEY ACCOUNTABILITIES

(What is this role responsible for achieving? These should be described in terms of the results the employee is tasked with achieving, not the activities undertaken in order to achieve the result (covered above).  For example, “deliver a comprehensive and accurate quarterly budget report”

List a minimum of 5 and a maximum of 10)

1

• Maintain SharePoint Online and on-premise

2

• Ensure backups are performed

3

• Document the SharePoint service, any changes, common problems and training documentation.

4

• Supporting resolution to outages

5

• Ensuring integrity of company data

6

• Regular monthly and weekly status reporting

 MINIMUM

QUALIFICATIONS:

• Desirable – Good undergraduate IT degree or equivalent IT experience & qualification (MCSD or any other Microsoft certification)

EXPERIENCE REQUIRED:

• 2+ years of administering SharePoint Online or on-premise
• 2+ years of working in helpdesk environment

COMPETENCIES:

• Planning and delivering results
• Quality and accountability
• Continuous improvement
• Managing complexity
• Innovation and change management
• Communication and knowledge management
• Collaboration and teamwork
• Personal impact and effectiveness 

KNOWLEDGE:

• High levels of SharePoint experience
• An understanding of what an internal IT support team does
• Technical knowledge of:
  • SharePoint Online
  • Sharegate data migration
  • Microsoft Teams
  • Office 365

SKILLS:

•  Good oral and written skills
• Good numerical ability
• Computer literacy with Microsoft Office products.
• High level of reasoning and problem-solving ability.

ATTITUDE:

• High level of emotional intelligence in the following areas:  self-awareness, social awareness, self-management, relationship management.
• Excellent relationship building skills.
• Proactive, self-starter, resourceful.
• Open-minded, flexible approach to problem-solving.
• Resilient to changing circumstances and challenges.
• Achievement oriented.
• Determination to complete work.
• Trustworthy, reliable, professional, contentious and accountable.