Senior Communications Officer-Digital and
Visual Communications

Relevant Experience:

• For the post of Senior Communications Officer – Digital & Visual Communications. a minimum of bachelor honours degree in the field of Visual Communication or Graphic Design, Mass communications, from a university and a minimum of 6 years’ experience in technical aspects of the job is considered necessary.

Job Description:

• Website management including uploading and organizing contents through content management systems (CMS) as well as some PHP programming, CSS, and HTML when necessary. Regularly backup and update website to ensure latest versions and attributes are being used
• Ensure all digital and visual communications products adhere to accessibility standards and inclusive communication principles, including accessible web content, alt-text for images, captioning/subtitling of videos, readability standards, and representation of diverse communities.
• Coordinate with IT teams to ensure cybersecurity best practices, digital risk management, privacy compliance, and secure management of web platforms and digital communication channel
• Manage the technical architecture, performance, and maintenance of ORGANIZATION’s websites, digital tools, and online learning platforms, ensuring seamless user experience and accessibility.
• Work closely with program teams, communications, and IT support to integrate digital solutions into humanitarian, development, and peacebuilding initiatives.
• Monitor and analyse website, social media, and digital campaign performance through analytics dashboards; produce periodic reports and recommendations for improving engagement, reach, and audience experience.
• Improve search engine optimisation (SEO) and user experience of organisational digital platforms to maximise discoverability and engagement.
• Establish key performance indicators (KPIs) for digital communications and visibility efforts and track progress against organisational objectives.
• Provide technical guidance and mentorship to internal teams on digital tools, platforms, and best practices, fostering a culture of innovation and digital literacy.
• Uphold ORGANIZATION’s Digital Security Policy by implementing secure coding practices, managing access controls, and ensuring regular updates and backups of digital assets.
• Maintain centralized photo database of all projects with appropriate captions without grammar/spelling mistakes. Works with program staff when necessary for captioning of photos
• Regular use of Adobe Photoshop for photo editing and content creation
• Providing a quality selection of photos depending on specific requests so that the Communication Office can promptly meet expectations of the organizations’ program staff, partners, or donors
• Video production by compiling video footage, photographs, text, and sound to effectively present a clear, concise, and visually appealing representation of a project, activity, etc.
• Presentation, Infographic, Brochure and Publication Designing
• Travel to the field, when necessary, to collect information (stories, interviews, photos, and videos) from project activities or provide support in training activities, at local and international levels
• Apply initiative and creativity to offer new or improved ideas for communications output, practices, and systems
• Review quality of non-CO produced designs (when requested) and all printing quality by overseeing the process and providing advice/feedback to relevant staff, Head of Communication, Procurement Department, and printing companies
• Support effective implementation of visibility plans by maintaining knowledge of all Organization current projects, assigned tasks within visibility plans, and ensuring timely completion of assignments
• Maintain and oversee consent documentation systems for photography, videography, testimonials, and digital content production.
• Assist in developing the technical capacity of other staff through coaching or in-house training
• Ensure all communications outputs reflect Organization, its work, and its stakeholders in a transparent, reliable, and understandable manner. All processes, interactions, and methods of obtaining information must also adhere to Organization  commitment toward accountability and particularly for preserving the dignity of the communities we assist 
• Ensure all communications outputs are of the highest quality in terms of content and final presentation. This includes any written, audio, or visual aspects of the material
• Lead the production of multimedia content including short-form videos, reels, podcasts, animation, and motion graphics tailored for digital audiences and donor engagement.
• Ensure Communications Guidelines are followed
• Maintaning and Promoting organizations Brand identity.