Program Delivery Associate

Position Summary

The Program Delivery & Systems Associate will play a critical role in supporting the coordination and execution of program activities under the Program Delivery Specialist.

The role will serve as a central coordination point, maintaining strong communication linkages with internal teams, Program Managers, and relevant external stakeholders. It will ensure timely tracking of deliverables, alignment with program targets and M&E frameworks, and consolidation of results reporting.

A key focus of the position is operational efficiency, adherence to reporting timelines, and strengthening systems for data management, documentation, and performance monitoring across projects.

Key Responsibilities

1. Program Coordination & Delivery Tracking

• Maintain a centralized system for tracking all program deliverables across projects (monthly, quarterly, and annual).

• Monitor deadlines, flag risks, and follow up with Program Managers to ensure timely submissions.

• Support coordination of key initiatives including Justice Hubs expansion, DEPD GRM, and new program rollouts.

2. Results Reporting & Data Systems

• Lead consolidation of program data for:Develop and maintain standardized data collection templates across programs.

  • Quarterly reports
  • Annual Results Report
  • Donor reporting requirements

• Ensure data quality, consistency, and timely availability from all teams.

3. ERP Coordination & Optimization

• Act as focal person for ERP usage across Programs.

• Support teams in:Identify inefficiencies and recommend process improvements and automation solutions.

  • Data entry compliance
  • Troubleshooting system issues
  • Ensuring alignment between program outputs and ERP inputs

4. Dashboarding & Institutional Reporting

• Develop and maintain periodic dashboards (monthly/quarterly) covering:Prepare concise analytical briefs for leadership and external stakeholders.

  • Program progress
  • Key results indicators
  • Delivery status

5. Documentation & Knowledge Management

• Maintain structured documentation of:Ensure version control and strengthen institutional knowledge systems.

  • Program reports
  • Proposals and donor submissions
  • SOPs and internal trackers

6. Donor & Reporting Calendar Management

• Maintain a centralized calendar for:Ensure timely reminders and readiness across all teams.

  • Donor deadlines
  • Reporting cycles
  • Proposal submissions

7. Process Improvement & Automation

• Identify repetitive manual workflows and improve them through:Support digitization of reporting and coordination processes.

  • Standardized templates
  • Tracking tools
  • Basic automation (Excel/ERP integrations, dashboards)

8. Communications & Visibility Support

• Support preparation of:Assist in translating program outputs into external visibility and storytelling materials.

  • Program briefs
  • Impact summaries
  • Social media content (in coordination with the Communications team)

Requirements

Required Skills & Competencies

• Strong organizational and coordination skills with high attention to detail.

• Ability to manage multiple deadlines and stakeholders simultaneously.

• Proactive, problem-solving mindset with strong ownership of tasks and outcomes.

• Strong data handling and reporting skills (Excel, dashboards, trackers).

• Ability to quickly learn and navigate systems; ERP experience preferred.

• Clear, concise, and effective written communication skills.

• High responsiveness with strong follow-through.

Experience & Qualifications

• 2–3 years of experience in:

  • Program coordination
  • Project management
  • Operations support

• Experience working with:Bachelor’s degree in a relevant field (preferred).

  • Reporting systems
  • Donor-funded projects (preferred)
  • ERP or similar platforms (strong advantage)

Core Success Indicators (What Success Looks Like)

• All program reporting deadlines are consistently met without escalation or last-minute follow-ups.

• Clear, real-time visibility of program performance is maintained through dashboards.

• ERP usage is consistent, accurate, and aligned with program outputs and reporting requirements.

• Operational delays are reduced through effective coordination and process automation.

EEO & Non-Discrimination Statement

Legal Aid Society (LAS) is committed to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment regardless of sex, age, race, color, creed, religion, disability, sexual orientation, gender identity, or any other characteristics protected by law.

LAS is committed to fostering an inclusive environment where individuals are treated fairly, recognized for their individuality, and supported to reach their full potential. Respect for diversity is a shared responsibility across the organization.

Safeguarding & PSEA Commitment

Legal Aid Society (LAS) maintains a zero-tolerance policy toward sexual exploitation and abuse (SEA). All staff, associates, partners, consultants, and representatives are strictly prohibited from:

• Engaging in any form of sexual exploitation or abuse.

• Engaging in sexual activity with children (persons under 18), regardless of belief about age.

• Exchanging money, employment, goods, or services for sex or any form of exploitative conduct.

• Any transactional or exploitative behavior involving beneficiaries.

• Sexual relationships between staff and beneficiaries, as they are based on unequal power dynamics and undermine organizational integrity, are strongly discouraged.

Apply Now: https://www.las.org.pk/jobs/27/