Operations & Liaison Officer

The Operations & Liaison Officer ensures smooth functioning of the Justice Hub by managing administration, procurement, logistics, safety, and stakeholder coordination. The role focuses on maintaining a secure, accessible, and client-centered environment to support effective legal aid service delivery.

1. Hub Operations & Administration Manage reception, scheduling, and client-facing administrative tasks. Supervise front-desk operations with professionalism and empathy. Ensure cleanliness, organization, and readiness of hub facilities. Oversee IT systems, office equipment, and supplies functionality. Track consumables and initiate procurement requests. Support data collection and CMS updates.

2. Safety & Safeguarding Ensure readiness of fire safety, first aid, and access control systems. Support safety drills and periodic threat assessments. Monitor compliance with accessibility standards (including PWDs). Report and address safeguarding concerns confidentially. Maintain security systems (CCTV, locks, emergency exits).

3. Procurement & Vendor Management Initiate and follow up on Purchase Requests (PRs). Liaise with vendors for quotations, delivery, and quality assurance. Maintain procurement trackers and vendor documentation. Identify and pre-qualify local vendors. Ensure compliance with BOQs, donor requirements, and audit standards.

4. Stakeholder Liaison & Outreach Act as focal point for courts, bar associations, police, and local administration. Maintain visit logs, meeting minutes, and outreach reports. Support organization of outreach sessions, events, and trainings.

Education: Bachelor’s degree in Management, Business Administration, or equivalent. Experience: Minimum 3 years in administration, operations, or NGO project support.

Skills: Administrative coordination, procurement processes, stakeholder liaison, safety compliance, IT equipment management, CMS/ERP data entry, vendor management.

Knowledge: Safeguarding protocols, data privacy, procurement policies, facility safety standards, and local justice ecosystem.

Values: Commitment to client dignity, safety, transparency, accessibility, and compliance.

Personal Attributes: Empathetic, organized, proactive, diplomatic, detail-oriented, and able to respond effectively in crisis situations.

Ensure smooth and efficient day-to-day operations of the Justice Hub.

Maintain a safe, secure, and accessible environment for all clients.

Ensure timely procurement and effective vendor management.

Maintain accurate records, reports, and CMS updates.

Build and sustain effective relationships with key stakeholders.

Ensure full compliance with organizational, donor, and safety standards.

EEO & Non-Discrimination Statement:

Integrated into our shared values is LAS’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment regardless of sex, age, race, colour, creed, religion, disability, sexual orientation, gender identity, or any other characteristics or conduct protected by law. LAS is committed to being an inclusive organization where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at LAS has an ongoing responsibility to respect and support a diverse environment.

Safeguarding & PSEA Commitment

Legal Aid Society (LAS) is committed to the prevention and protection from all forms of sexual exploitation and abuse (SEA). LAS explicitly prohibits its staff, associates, partners, consultants, or any other representatives associated with the delivery of its work from:

• Engaging in any form of sexual exploitation or abuse;
• Sexual activity with children (persons below the age of 18) irrespective of a mistaken belief of the age of the child which shall not amount to a defense;
• Exchange of money, employment, goods or services for sex, including sexual favors or other forms of humiliating, degrading or exploitative behavior, is prohibited. This includes any exchange of assistance that is due to beneficiaries of assistance;
• Sexual relationships between LAS staff and beneficiaries of assistance, since they are based on inherently unequal power dynamics, undermine the credibility and integrity of the work of LAS and are strongly discouraged.

Apply Now: https://www.las.org.pk/joinus/