IT Assistant

Qualifications & Skills:

• Diploma/Bachelor’s degree in IT, Computer Science, or related field.
• 1–2 years of experience in IT support (NGO/Development sector experience preferred).
• Basic knowledge of ERP, LAN/WAN, NAS backup systems, CCTV, and MikroTik routers.
• Hands-on skills in troubleshooting hardware, software, printers/copiers, and networking.
• Strong problem-solving, coordination, and communication skills.
• Ability to work independently while aligning with central IT policies and support.

Key Responsibilities:

1. User Support & Troubleshooting
• Provide first-level IT support to Lodhran office staff for hardware, software, printers/copiers, internet, and email issues.
• Support setup and smooth functioning of online conferencing systems and digital communication platforms.
• Escalate unresolved IT issues to the IT Officer (Multan).

2. ERP & System Support
• Assist staff in ERP usage, troubleshooting basic issues, and coordinating with the IT Officer for advanced support.
• Ensure timely ERP data entries and reporting support for Lodhran office users.

3. Network & Connectivity
• Manage local LAN/WAN setup for Lodhran office.
• Support in monitoring and maintaining MikroTik access points and load balancer for stable connectivity.
• Assist with workspace email account management in coordination with IT Officer.

4. Data & Security Systems
• Support in daily/weekly data backup processes under guidance from IT Officer (Multan).
• Ensure CCTV system at Lodhran office is operational and accessible online.
• Keep anti-virus, updates, and access controls maintained for Lodhran office devices.

5. Inventory & Asset Management
• Maintain records of IT assets at Lodhran office (computers, printers, copiers, CCTV, routers, etc.).
• Report IT equipment needs and maintenance requirements to IT Officer.

6. Coordination & Capacity Building
• Coordinate with IT Officer (Multan) for organization-wide IT initiatives and upgrades.
• Provide basic IT guidance and training to staff on ERP, email, and digital tools.

7. Other Duties
• Ensure compliance with LPP’s IT policies and SOPs at Lodhran office.
• Carry out any additional IT-related tasks assigned by management.