IT Officer

Qualifications & Skills:

• Bachelor’s/Master’s degree in Computer Science, IT, or related field.
• Proven experience in IT operations, ERP systems, and troubleshooting.
• Strong knowledge of NAS servers, email server administration, LAN/WAN, MikroTik routers, and access points.
• Experience in managing CCTV, printers/copiers, and telecom portals (e.g., Telenor portal).
• Excellent problem-solving and communication skills.
• Ability to manage multiple offices’ IT infrastructure with efficiency and integrity.

Key Responsibilities:

1. IT Operations & Support
• Provide technical support and troubleshooting for hardware, software, network, ERP, and user-related issues across all LPP offices.
• Manage and maintain organizational printers, copiers, scanners, and related devices.
• Ensure uninterrupted online conference systems, digital communication tools, and hybrid work solutions.

2. Data & Server Management
• Manage data backup systems, including NAS (Network Attached Storage) server for secure storage and disaster recovery.
• Oversee workspace email server management, ensuring smooth communication and reliable email services.
• Administer and update the Telenor portal for SIMs, mobile connections, and related services.

3. ERP & System Administration
• Oversee ERP implementation, usage, troubleshooting, and user training.
• Ensure proper data integration, reporting, and alignment of ERP with organizational needs.
• Collaborate with management for ERP upgrades and process improvements.

4. Network & Security Management
• Manage LAN/WAN infrastructure across all LPP offices, ensuring connectivity, speed, and security.
• Configure and maintain MikroTik load balancer and access points for optimal bandwidth distribution and wireless connectivity.
• Ensure organizational CCTV systems are fully operational, with secure remote/online access.
• Implement cybersecurity measures, firewalls, and system updates to protect data and operations.

5. Strategic IT Alignment
• Serve as the IT liaison with management and staff, identifying needs and recommending solutions.
• Keep the organization aligned with the latest IT trends and ensure compliance with best practices.
• Support IT-driven transformation to improve efficiency and service delivery.

6. Procurement & Vendor Coordination
• Review contracts and manage procurement of IT equipment, software, and services.
• Coordinate with vendors for timely delivery, maintenance, and technical support.

7. Policies & Compliance
• Develop and implement IT policies, SOPs, and service-level agreements.
• Ensure data security, system integrity, and compliance with donor and organizational requirements.

8. Other Duties
• Participate in IT team planning, problem-solving, and performance reviews.
• Perform other IT-related tasks as assigned by management.