Location: Lahore base position
Job Description:
Follow-Up Calls:
- Conduct timely follow-up and reminder calls to due, default, and overdue cases using the official contact lists and BNP guidelines.
- Mobilize eligible beneficiaries to visit the FCs for compliance, especially those who have missed their scheduled visits.
Data Entry & Call Logs:
- Maintain accurate and up-to-date call logs, including beneficiary feedback, visit confirmations, or reasons for non-compliance.
- Enter call-related data into official registers or digital formats as per the reporting requirements.
Support in Documentation:
- Assist in preparing daily, weekly, and monthly call reports and ensure they are shared with the FC Coordinator and ACT PMU.
- Flag and report unresolved cases or any discrepancy in beneficiary information.
Coordination:
- Coordinate with the FC team and Social Mobilizers for follow-up of unresolved or special cases requiring field visits.
- Escalate issues requiring NADRA or BISP support through appropriate channels.
Beneficiary Guidance:
- Guide beneficiaries over the phone regarding required documents, visit timings, and program entitlements (e.g., SNF, civic registration, etc.).
Additional Tasks:
- Perform any other responsibilities assigned by the ACT Project Management Unit in line with project needs...
Note: Preference will be given to candidates from the local community of the district