Spanish-Speaking Inbound Call Center
Agent

Responsibilities:

1. Answering Incoming Calls:

   • Respond promptly and professionally to inbound calls from Spanish-speaking customers.
   • Clearly understand customer inquiries or concerns and provide accurate information realted to managemnt of Medical Clinnic.

2. Customer Assistance:

   • Assist customers in resolving issues, answering questions, and providing information about products or services.
   • Offer solutions to problems and ensure customer satisfaction through effective communication.

3. Documentation and Record Keeping:

   • Maintain accurate and detailed records of customer interactions, transactions, and inquiries.
   • Use the company's CRM system to update customer information and document call outcomes.

4. Product Knowledge:

   • Stay informed about the doctors services and provide accurate information to customers.

• Problem Resolution:

  • Identify and address customer concerns, aiming to resolve issues during the initial call.
  • Escalate complex issues to higher levels of support or management when necessary.Quality Assurance:

Team Collaboration:

• Work collaboratively with team members and other departments to share information and improve overall customer service.

Requirements:

• Fluent in Speaking Spanish and English.
• Excellent communication and active listening skills.
• Customer-focused with a positive and professional attitude.
• Ability to work in a fast-paced and high-volume call center environment.
• Strong problem-solving and decision-making skills.
• Familiarity with customer relationship management (CRM) software is a plus.

If you are passionate about delivering exceptional customer service in Spanish and thrive in a dynamic, customer-centric environment, we invite you to apply for this exciting opportunity.