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Job Title

Admission Associate/ Cashier

Reports to

 AM/ Manager/ Senior Manager

Based at


Qualification Criteria

Minimum Requirement: B.Com/ BBA (with relevant experience)


2 to 3 years proven work experience related to cash management & customer services preferably in a hospital environment or at a renowned bank/ financial institution

Job Summary:

Responsible for Admission, Billing, & Discharge related activities along with cash & deposit management


  1. Pre & Post Admission Activities:

-          Receive and greet patient/ attendant in a professional and compassionate manner

-          Guide and counsel patients/ attendants regarding routine admission and discharge policies and procedures.

-          Review admission & discharge documents, ensuring their completeness and validity

-          Patient admission and room allocation in the HMIS software

-          Collecting advance deposits and issuing receipts to the patient/ attendant

-          Screens patients by comparing patient’s condition to admission criteria; evaluating and accepting or referring patients as per situation & guidelines by the seniors

-          Coordinate with cross functional teams (IPD/ Central Control Room) for facilitating patients during admission and discharge process

-          Finalizing bill of the patient at the time of discharge as per SOP and guidelines by the seniors

  1. Collect & refund payment through cash, cheque, credit card, bank drafts etc. by using HMIS module and receipt issuance.
  2. Monitor cash handling activity and ensure safe cash handing over to accounts department on regular basis.
  1. Remain vigilant and act proactively to address patient’s issues in coordination with the seniors
  2. Follow departmental policy, procedures and SOPs as per ISO/ JCIA.
  3. Always keep in the mind the hospital and departmental mission and objectives.
  4. Ensuring patient confidentiality & respect of patient’s values and beliefs.
  5. Participate in quality improvement and assurance activities along with learning and development initiatives
  6. Any additional task assigned by the management.