Job Title
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Admission Associate/ Cashier
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Reports to
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AM/ Manager/ Senior Manager
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Based at
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Islamabad
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Qualification Criteria
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Minimum Requirement: B.Com/ BBA (with relevant experience)
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Experience
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2 to 3 years proven work experience related to cash management & customer services preferably in a hospital environment or at a renowned bank/ financial institution
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Job Summary:
Responsible for Admission, Billing, & Discharge related activities along with cash & deposit management
Responsibilities:
- Pre & Post Admission Activities:
- Receive and greet patient/ attendant in a professional and compassionate manner
- Guide and counsel patients/ attendants regarding routine admission and discharge policies and procedures.
- Review admission & discharge documents, ensuring their completeness and validity
- Patient admission and room allocation in the HMIS software
- Collecting advance deposits and issuing receipts to the patient/ attendant
- Screens patients by comparing patient’s condition to admission criteria; evaluating and accepting or referring patients as per situation & guidelines by the seniors
- Coordinate with cross functional teams (IPD/ Central Control Room) for facilitating patients during admission and discharge process
- Finalizing bill of the patient at the time of discharge as per SOP and guidelines by the seniors
- Collect & refund payment through cash, cheque, credit card, bank drafts etc. by using HMIS module and receipt issuance.
- Monitor cash handling activity and ensure safe cash handing over to accounts department on regular basis.
- Remain vigilant and act proactively to address patient’s issues in coordination with the seniors
- Follow departmental policy, procedures and SOPs as per ISO/ JCIA.
- Always keep in the mind the hospital and departmental mission and objectives.
- Ensuring patient confidentiality & respect of patient’s values and beliefs.
- Participate in quality improvement and assurance activities along with learning and development initiatives
- Any additional task assigned by the management.