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Job Title

Senior Associate/ Associate Recovery (Admission & Discharge)

Reports to

 Manager/ Senior Manager

Based at


Qualification Criteria

Minimum Requirement: B.Com/ BBA (with relevant experience)


4 to 5 years proven work experience related to recovery/ collection preferably in a hospital environment or at a renowned bank/ financial institution

General Requirements:

  • Ability to think critically, analyze data for decision making and reporting
  • Good Communication & Interpersonal Skills
  • Well versed in MS-Excel, Smart/ Google Sheets, Web based applications & Computer literacy
  • Basic Mathematics and Financial Skills
  •  Patient handling skills
  •  Ability to work efficiently with team spirit and responsibility


  • Daily review of open/ in-process bills of hospitalized/ discharged patients to identify periodic treatment planning and billing cycle
  • Daily and periodic coordination with attendant/ depositor to provide latest billing updates and routine follow-ups
  • Coordination with relevant Clinical and other teams to facilitate patient/ attendant for counseling in case of any additional treatment/ procedure or in case of prolonged length of stay
  • Daily & weekly coordination with AMs/ HOD/ Divisional Head on the ongoing progress and follow-up/ communication to patients as per identified levels and to discuss the critical/ complex cases with HOD/ AMs
  • Follow-up calls/ SMS/e-mail/ letters/ correspondence and visits to attendants/ depositors as per the requirement
  • Daily/ Weekly/ Monthly reporting related to collection progress, aging, and other relevant parameters
  • Review and validate the process and documentation requirements for promissory notes, guarantees, legal proceedings, discounts, etc.
  • Coordination with MIS, Finance, and other stakeholders for smart reporting, automation, documentation, etc.
  • To maintain confidentiality of patient’s information and respect cultural values and demonstrate the same in actions
  • Follow departmental policies, & SOPs/ guidelines as per JCIA/ ISO
  • Guide and facilitate admissions team in case of any operational issues
  • Perform Admission, Discharge, Cash Collection, financial counseling, and billing functions as and when required