Senior Associate Recovery

General Requirements:

• Ability to think critically, analyze data for decision making and reporting
• Good Communication & Interpersonal Skills
• Well versed in MS-Excel, Smart/ Google Sheets, Web based applications & Computer literacy
• Basic Mathematics and Financial Skills
•  Patient handling skills
•  Ability to work efficiently with team spirit and responsibility

Responsibilities:

• Daily review of open/ in-process bills of hospitalized/ discharged patients to identify periodic treatment planning and billing cycle
• Daily and periodic coordination with attendant/ depositor to provide latest billing updates and routine follow-ups
• Coordination with relevant Clinical and other teams to facilitate patient/ attendant for counseling in case of any additional treatment/ procedure or in case of prolonged length of stay
• Daily & weekly coordination with AMs/ HOD/ Divisional Head on the ongoing progress and follow-up/ communication to patients as per identified levels and to discuss the critical/ complex cases with HOD/ AMs
• Follow-up calls/ SMS/e-mail/ letters/ correspondence and visits to attendants/ depositors as per the requirement
• Daily/ Weekly/ Monthly reporting related to collection progress, aging, and other relevant parameters
• Review and validate the process and documentation requirements for promissory notes, guarantees, legal proceedings, discounts, etc.
• Coordination with MIS, Finance, and other stakeholders for smart reporting, automation, documentation, etc.

• To maintain confidentiality of patient’s information and respect cultural values and demonstrate the same in actions
• Follow departmental policies, & SOPs/ guidelines as per JCIA/ ISO
• Guide and facilitate admissions team in case of any operational issues
• Perform Admission, Discharge, Cash Collection, financial counseling, and billing functions as and when required