About the role
The 3-2-1 Product Manager is an integral part of the Viamo team in Pakistan and responsible for ensuring the quality of content and testing new innovations on the 3-2-1 Service. (S)he will help with each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded, pre-tested, labeled and launched correctly. (S)he will be an IVR platform expert, building the audio and text trees, updating content, and troubleshooting. (S)he will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners. Key Responsibilities
Key Performance Indicators
● Caller to Listener ratio
Team and Reporting Structure
Reports to the Country Director.
Profile
Required
Desirable