IT officer

Minimum Qualifications and Knowledge Required

• Diploma in CS, Telecom or Electronics
• Demonstrate a working knowledge of installation, maintenance and troubleshooting of Windows 7 to Windows 10 operating system
• Good command of configuration and troubleshooting of Microsoft Office suite
• Strong skills in physical networking standards as well as IP communication standards.
• Good oral and written communication skills, being able to communicate well with all levels within the organization.
• Ability to work out of hours (e.g. evenings or weekends) for work on equipment that can’t be done during working hours.
• Working knowledge of ESET Security Management Center, Microsoft Exchange, Active Directory, Routing and Remote Access,  Remote Support Tools (SCCM, RDP and TeamViewer)
• Working knowledge of PABX and its troubleshooting
• Working knowledge of Biometric attendance and access control systems

Core Competency

Definition

1)   Ethics and Dependability

Treats people with respect; Takes responsibility for own actions; Maintains confidentiality; Complies with instructions, policies and procedures; Works with integrity and ethically; Supports organizational goals and values.

2)   Teamwork 

Is Customer Orientated; Balances team and individual responsibilities; Exhibits openness to others' views; Supports others efforts to succeed and build a positive team spirit; Able to apply delegation skills in appropriate situations.

3)   Self-Motivation

Demonstrates persistence and adapts to changes in the work environment; Meets challenges with resourcefulness; Effectively and realistically prioritizes and organizes work activities taking into account other people’s tasks; Completes administrative tasks correctly, on time.

4)   Interpersonal Skills particularly in relation to the local community

Focuses on ‘lessons learned’ and conflict resolution, not blaming; Understands and respects local norms and cultural values; Able to develop and use collaborative relationships to facilitate the accomplishment of project goals; Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Remains open to others' ideas. 

5)   Communication Skills (Oral and Written)

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Listens to others without interrupting; Uses experiential and interactive training techniques; Participates effectively in meetings; Writes informatively; Presents numerical data effectively; Able to interpret written information.

6)   Problem Solving / Analytical Skills

Takes initiative to effectively obtain information and identify key issues and relationships relevant to achieving goals; Organizes information and data to identify/explain, problems and causes; compares and combines information to identify underlying issues and optimum solutions.