Key responsibilities of the incumbent will include, but not limited to, the following:
Provide day-to-day white glove process and technical support for Senior Executives and their Administrative Assistants.
Provide high-level customer support with a focus on ownership and follow-through with every interaction.
Tag-ups with executive personnel and perform general IT maintenance tasks, resolving moderate to complex problems immediately.
Diagnose and resolve issues related to PCs, Laptops, mobile devices, printers, videoconferencing, Skype Enterprise Voice, business application software, telecommunication issues and potentially local network issues.
Provide support during videoconferencing and Skype sessions.
Work closely with the other IT teams and Information Security teams to maintain Executive IT equipment to highest security standards.
Collate, prepare and present issues faced during support.
Installation & configuration of computer hardware operating systems and applications.
Performing various safety checks on Executive IT equipment.
Design, document, deploy, and support a wide range of technologies used by the executive team.
Manage schedules and provide after-hours and weekend support when necessary.
Eligibility Criteria:
Education:
Bachelor’s or Master’s Degree (with a minimum of 16 years’ of education) Business Administration / Computer Science / Software Engineering / Information Systems / Computer Systems / Computer Engineering / Telecom Engineering / Electrical Engineering / Electronics Engineering from HEC recognized domestic or foreign institutions.
Age:
Maximum 35 years. May be relaxed in case of additional relevant experience.
Experience:
Minimum of three (03) years of post-qualification hands-on industry experience in EDP Equipment (PC, Laptop, Printer etc.) Hardware, Software Support including Mobile Devices, IT Executives and Events Support, IT Equipment Procurement Assistance, IT Inventory and Store Assistance including delivery, installation and disposal.