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Provide technical support for Computer Hardware (i.e. PCs, Laptops, Printers, Scanners, Mobile devices etc.) and Software (i.e. Windows OS, MS Office suite, MS Internet browsers, end user business applications i.e. Oracle ERP, Temenos Globus and other relevant installed software).
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Prepare, review and maintain operational procedures and other related technical material for the internal users.
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Manage procurement of IT Equipment in accordance with business plan, main tasks are evaluation of business user requirements, coordination with procurement division for inviting quotations and help them for assessment (if required) till the completion of procurement process.
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Prepare procurement cases, which includes fetching Corporate IT need data & rationalize it with the approved budget of SBP and its entities.
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Keep updated IT equipment store record, reconcile inventory in Fixed Asset Register (Oracle) on periodic basis and take mandatory approvals for distribution of equipment from the store.
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Perform helpdesk staff scheduling to ensure Help Desk coverage during on/off business hours and on-call support when required and to coordinate the training requirements of helpdesk staff and coordinate with Unit Head in monitoring ITD Helpdesk email account.
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Coordinate in facilitating security review, internal and external Audit and ensure timely compliance of observations.
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Prepare labs for conducting events, coordinate during mock exercise at BCP sites and support of workshops, lectures,seminars at learning resource center and on other different venues
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Provide support during the Board/Committees/CMT’s meetings and coordinate with relevant stakeholders for resolution of issues.
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Coordinate with internal divisions and stakeholders in different departments for the implementation of different projects
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Manage and maintain software library and backup servers.
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SLA monitoring, Service Outage Claim and Liquidated Damages as per Contract and SLA for different vendors.
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