Minimum 3 years of progressively responsible diverse experience related field.

• General IT user support
• Continuous user assistance with IT issues
• Maintenance of computers, servers, printers and copy machines
• Full compliance of IT systems and procedures with UN/UNDP rules and regulations on IT operations
• Assistance to the office staff in preparation of documents, presentations, spreadsheets, etc
• Regular updates of user hardware and software
• Timely inventory and stock of supplies and disposable IT spare parts
• Monitoring of physical existence of the office hard and software
• Maintenance of records of all information related to the office hardware/software, their repairing, guarantees, etc.
• Maintenance and monitoring of servers
• Regular maintenance of UNIX based server services such as file sharing, printer sharing, DHCP, DNS
• Management of user accounts and security access of users
• Virus and intruders protection
• Regular backup and restore of server data
• Software installation and updates
• IT Support at workshops and trainings
• Preparation of required IT equipment at the location of event
• Sound contributions to IT networks and communities of practice
• Facilitation of knowledge building and knowledge sharing
• Active participation in ICT networks
• Advisory to users and counterparts in other country offices
• Management of IT knowledge base: development of learning and training materials