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The Khyber Pakhtunkhwa Governance Project is supporting the Government of Khyber Pakhtunkhwa to promote democratic processes, strengthen the ability of provincial government to be responsive to citizen needs, and create opportunities for gender equality and women’s empowerment thus bringing positive changes in attitude, perceptions and behavior about the quality of governance in the province.

The Project intends to provide technical assistance to the Government of Khyber Pakhtunkhwa in a number of areas over the next 2 years and therefore like to identify qualified and competent individual consultants on short term basis.

Water and Sanitation Services Peshawar

Development of Communication Strategy

Scope of Work

 

 

Background:

The USAID funded Khyber Pakhtunkhwa Governance Project (KPG) aims to support transitional activities in Khyber Pakhtunkhwa Province to promote democratic processes, strengthen the ability of provincial government to be responsive to citizen needs, and create opportunities for gender equality and women’s empowerment thus bringing positive changes in attitude, perceptions and behavior about the quality of governance in the province. The project will promote the success of the Government of Khyber Pakhtunkhwa (GoKP) and its reform agenda by engaging directly with the provincial departments, sustaining public engagement and strategic communications, and providing integrated assistance “packages” of activities that support specific GoKP objectives.

In order to further strengthen and improve drinking water supply, sanitation and solid waste management in the urban areas of Peshawar, the Government of Khyber Pakhtunkhwa established a public limited company by the name of Water and Sanitation Services Peshawar (WSSP). The rationale was to amalgamate all drinking water, sanitation and solid waste functions, previously provided by different government entities and departments under one corporate entity thus improving their efficiency and effectiveness. Now that the utility is up and running successfully, further institutional strengthening support is required to enhance interaction with the citizens. The support will consist of developing an effective communication strategy with instruments to raise public awareness about WSSP services, reach out to its beneficiaries for feedback and provide them easy access through real time information and grievance redressal.

Purpose:

In order to support WSSP in its institutional strengthening, KPG requires the services of a communication specialist to develop an organization specific communication strategy with instruments such as interactive website, mobile application, consumers’ feedback and grievance redressal system.

Objectives and Duties

The consultant will be responsible for the development of a comprehensive organization specific communication strategy with instruments to enhance public awareness about WSSP and its services.

Deliverables

Organization specific comprehensive strategy with instruments for public awareness.

Reporting

The consultant will report to the KPG Director (Good Governance), IT Specialist and when required, to the Program Development Officer/Activity Manager on the above deliverables.

Qualification & Experience

  • Bachelor’s or Master degree in relevant field. 
  • Minimum 5 years experience of developing communication strategies and instruments.
  • Demonstrated experience of working with the KP Government.
  • Thorough understanding of the Government systems and procedures.