IT/Administration Associate – Sustainable Energy Project
Tetra Tech ES, Inc., a subsidiary of Tetra Tech dedicated to international development, is recruiting for a IT/Administration Associate for a USAID-funded project in Islamabad, Pakistan.
POSITION DESCRIPTION:
The IT/Administration Associate will report to the Finance & Operations Director and will provide logistical support to the SEP team.
MAIN RESPONSIBILITIES AND TASKS:
Information Technology:
- Installs and configures Official computer systems.
- Troubleshoots and fixes hardware/software issues of computer and other network devices.
- Troubleshoots LAN / WAN and network to ensure complete functionality.
- Monitors and maintains computer systems and networks.
- Provides IT support to all staff.
- Provides support to users regarding MS Office (MS Word, MS Excel, MS Outlook etc).
- Prepares and maintains an effective backup plan of critical data on the servers and ensures that routine backups are completed successfully.
- Secures computer systems from virus and hackers attacks.
- Complies with Tetra Tech Es, Inc. IT policies in coordination with the IT department in Arlington.
- Coordinates with IT Team in US for SharePoint access, email generation, and deletion for team members.
- Works closely with Web Master and IT team in US Office to email configurations.
- Resolves photocopying, multimedia projectors and photocopying issues.
- Issues and maintains record for mobiles phones to team members and process their bills for payments.
- Assists the SEP team in procurement of IT Supplies.
Administration:
- Maintains and updates stock register for all IT equipment on program in all SEP offices and facilities
- Assists in formatting and generating different documents for Components on ad hoc basis
- Maintenance of office equipment, including copier, fax machine, multimedia etc.
- Perform any other tasks as required by line manager.
QUALIFICATIONS: (MINIMUM REQUIREMENTS)
EDUCATION:
Bachelor’s Degree in Computer Engineering/Business Administration or related field with a minimum of 4 years of INGO experience. Preference should be given to candidates with certification i.e. MCITP, MCSE,CCNA/CCNP
WORK EXPERIENCE:
A minimum 5 years’ experience in IT Technical Support, Network Administration and Applications Development.
SKILLS
- Advanced communication skills, including active listening skills and excellent written communication.
- Exceptional interpersonal and skills and an ability to work collegially with team members and stakeholders.
- Ability to think clearly and logically.
- Ability to allocate and review priorities to meet deadlines.
- Flexibility in approach and an ability to adapt to varying demands.
- Proven skills in problem identification and resolution.
- Proven ability to live and work in conflict affected and/ or hostile environments.
- Working knowledge of the Microsoft Office suite.
LANGUAGES
Excellent Language proficiency in spoken and written Urdu, English.
GENERAL
Tactfulness, Enthusiasm to the job. Good Human Relation skills, integrity and ability to work under pressure.